FAQS
How does Party Stems work?
Party Stems makes ordering beautiful florals simple and stress-free. Choose your flowers from our online shop, select your preferred color palette, and we’ll take care of the rest! Our florals are expertly designed and delivered fresh to your event location or ready for you to pick up.
How do I place an order?
Place your order easily through our website. It’s the quickest way to see our full range, select your flowers, and check out. We don’t take phone orders as our website keeps everything neat and organised on our end.
Can I customise my florals or make a request?
We offer a florist's choice service within your selected colour palette. Let the experts do their thing—our designs are curated for maximum impact and style.
When do I need to order by to make sure I have flowers for my event?
We need 24 hours' notice for pick-up orders and at least 48 hours for deliveries. So, plan ahead and leave the rest to us!
Where do you deliver?
We deliver within the Sydney metro area, and we charge a flat fee of $150 for delivery.
Can you style my table for me?
We don’t offer table styling, but we do give you everything you need to make your event pop. You’ll get florals and inspiration from us—how you arrange them is up to you. If you’ve selected delivery, our drivers will drop off your order only.
When can I pick up / have my flowers delivered?
Pick-ups and deliveries are available Monday to Friday, 9am–5pm. For weekend events, we recommend scheduling your order for a Friday. Our flowers come in fresh water and are transport-ready, so they’ll look great when you need them.
Can we order for a future date?
Yes, you can order up to 6 months ahead. Just make sure to give us 24 hours for pick-up and 48 hours for delivery.
What days do you deliver?
We deliver Monday to Friday, between 9am and 5pm.
Can I pick up my order?
Definitely! Picking up your order from our studio is a great way to avoid delivery costs. You’ll get detailed pick-up instructions when you place your order. We’re located in Concord, just off Parramatta Rd.
What happens if no one is home to accept my delivery?
If there’s no one home, we’ll leave your flowers in a safe, shaded spot at our driver’s discretion. If there’s no safe spot available, we’ll bring the order back to our studio, and you’ll have to pick it up within our opening hours. A $90 redelivery fee will apply if we need to come back.
Are you open on public holidays?
We’re closed on public holidays, but you can arrange pick-up or delivery the day before.
How long will my flowers last?
Flower longevity depends on the type, but with the freshest seasonal blooms and proper care, your flowers will last through your event and beyond.
Can I have my order delivered at a certain time?
You can request a specific delivery time in your order form under ‘Delivery Instructions.’ While we’ll try our best, please note we can't always guarantee the exact time as we work out the most efficient route for our drivers.
I have a question that's not listed here.
Got a question we didn’t cover? No worries—just shoot us an email, and we’ll get back to you ASAP.
PICK UP & DELIVERY
We know event planning can get hectic, so we’ve made it super easy to get your florals sorted without the stress.
Pick Up
Our shop is open Monday to Sunday by appointment only. We pack everything in freshwater, so your flowers stay hydrated and fabulous until it’s time to style your space.
Delivery
If picking up isn’t your thing, we’ve got you covered with delivery. For weekend events, we suggest scheduling your delivery for the Friday before the event to ensure everything arrives fresh and on time. Your florals will be carefully packaged in fresh water and come with easy-to-follow care instructions so you can keep them looking amazing throughout your celebration.
CARE INSTRUCTIONS
We’ve made caring for your flowers a breeze!
Every order includes simple care instructions, so your blooms will stay hydrated and gorgeous throughout the event. Just follow the steps, and you’re good to go.